A later boarding or earlier disembarkation is not permitted due to legal regulations. Transportation by wheelchair may be refused if considerable evidence indicates that safe travel is not possible or is questionable. 12.2 Restrictions on seat reservations Seat belts are standard on FlixBuses, and passengers are asked to wear their safety belts while onboard. Europe Bus Travels for Adults from Just 5 at Flixbus. Prior online booking is not required. Driving and dispatch personnel shall be authorized to exclude persons from travel if their measured surface temperature is above 100F (37.8C) and/or they show signs of a contagious disease that may be transmissible to other passengers during the normal course of travel. A luggage fee is charged for this service. In such cases FlixBus is entitled to assign the ticket to another person. You may be wondering what we mean when we mention ourtrains? If passengers choose to continue their journey with the delayed bus, they are entitled to a price refund: If the trip is delayed for more than 20 minutes, they have the right to a 50 percent refund of the ticket price. The carriage of musical instruments in hard shell cases is generally recommended. To the fullest extent permitted by applicable law, claims to substitute transportation shall not exist in these cases. This does not apply if FlixBus can be accused of acting with intent or gross negligence. Infants, who are under the age of 2 years, can travel sitting on their parent's laps. Travel delays may occur as a result. 12.4.4 In the event that the carriage of a passenger with a disability or limited mobility is checked and a ticket is issued, and if this passenger is subsequently refused carriage, both the passenger and the accompanying person have the following options: (a) to either request the reimbursement of the fare and the free return trip to the initial point of departure as specified on the contract of carriage at the earliest opportunity, as applicable, or (b) to continue the journey on an alternative route with an acceptable substitute transport service to the destination specified in the contract of carriage. Availability and reservation fee vary depending on the route, line, seat category (aisle, window, row, or table), and time of booking. (General rule: ID card for citizens of European Union, Norway, and Iceland; Passport for citizens of all nationalities). MonSun 6:30 AM7:00 PM For the additional luggage a luggage feewill be charged. The same applies to any persons who endanger the safety of other passengers for any other reason, or who significantly disturb the well-being of the other passengers or the carrier itself to such an extent that the continuation of the trip cannot reasonably be expected. 6.2 Claims for carriage and the booked journey may be otherwise assigned in the event that passengers are not present at the scheduled departure time and place for the route booked. Additional luggage prices are set by bus partner companies or FlixBus. This shall also apply if the passenger fails to observe objectively justified guidelines (e.g. If the Customer has no valid travel document, the duty of carriage on the part of FlixBus no longer applies. Additionally, your child may only travel on trips without transfers that take place between 6 a.m. to 10 p.m. This shall also apply if the passenger fails to observe objectively justified guidelines (e.g. 12.1.2 The booking of a seat reservation will be acknowledged with reference to the booking confirmation. Passengers may request to be accompanied by another person of their choice who is able to provide the assistance required by disabled individuals or those with limited mobility to compensate for the above restrictions. 13.3.1 So-called special luggage requires prior registration by passengers and confirmation that its carriage is possible. mobile phone number). (272 kg) as required by applicable laws. (C.f. They choose the appropriate bus connection and then send the purchased ticket to the customer, either as a print out or electronically via email. The contract for carriage shall not be deemed to have been concluded until FlixBus has accepted the order by issuing an acceptance confirmation. The limitation period is suspended for as long as negotiations are ongoing between FlixBus and the Customer regarding the claim, or the circumstances surrounding the claim. Confirmation of receipt for the order shall be issued immediately upon submission via an automatic e-mail confirmation. If no seat reservation is made, the passenger is free to choose a seat in a defined area when commencing his/her bus journey. clause 14.3.5). 11.3.2 Service Animals (service dogs that have been trained to perform specific tasks to assist persons with disabilities) are transported at no additional charge. Driving and service personnel shall check that the information on the ticket is identical to the form of identification provided by the passenger. 2.2 The booking confirmation (see clause 3.1) entitles the passenger to a journey between the start and destination indicated on the ticket. Hand luggage should, in principle, be stowed on the luggage racks provided or placed under the seats in front of passengers. 3.3.2 Current technology means that data communication via the internet cannot be guaranteed in an error-free and/or permanently accessible manner. Emirates Airline: Children aged between 2 years and 11 years can travel sitting in their own seats. After unsuccessful collection efforts by FlixBus, claims may be transferred to an external service provider for further processing. To the fullest extent permitted by applicable law, claims to substitute transportation shall not exist in these cases. Flixbus Pros. 7.1 Passengers are recommended to reach the departure point 15 minutes prior to commencing travel. In such cases FlixBus is entitled to assign the ticket to another person in accordance with Clause 7.2. z o.o. This confirmation of acceptance may be issued with the automated e-mail confirmation or separately at a later stage. With regard to reversing transactions for services already rendered, we refer in particular to the contractual claims provisions as set forth in Sections 346 et seq. 11.6 Our carriers committed themselves to provide accessible transportation service to passengers with disabilities or limited mobility. For updated information, visit the New Jersey Judiciary's website at njcourts.gov We apologize for any inconvenience and appreciate your understanding during this difficult time. Service animals are not required to wear a muzzle. If the trip is delayed for more than 60 minutes, they have the right to a 100 percent refund of the ticket price. These animals are not required to wear muzzles. re 19: Any potential litigation between FlixBus CZ s.r.o. Ticket booking via smartphone app. This does not apply to cases where the damage was caused by intent or gross negligence. 13.2.4 In case of cancellations and delays pursuant to Clause 16, the seat reservation fee will be reimbursed. The following goodwill refunds will be for delays in the departure time that were not caused by the Customer. No ticket is needed. Infant tickets for normal fares will be charged at 10% of the adult fare however, the same may vary for special Fares. over 2 they MUST purchase a seat. 13.1 Luggage: MonSun 8:00 AM7:00 PM In case of payment by credit card, the Customer account will be charged after the booking is finalized on the specified due date. For more details, see paragraph 16 Passenger rights in case of delay and cancellation. To do this, passengers are requested to either contact customer service hotline: Calls from Germany and Switzerland (German landline): +49 30 300 137 300, Calls from Austria (Austrian landline): +43 820 910 340, Calls from Italy (Italian landline): +39 (02) 947 59 208, Calls from France (French landline): +33 (0)1 76 36 04 12, Calls from Great Britain (British landline): +44 1491 502156, Calls from Croatia (Croatian landline): +385 1 300 0803, Calls from Denmark (Danish landline): +45 35 15 40 55, Calls from Sweden (Swedish landline): +46812411600, Calls from Poland (Polish landline): +48 22 307 93 34, Calls from Hungary (Hungarian landline): +36 1 701 04 78, Calls from Romania (Romanian landline): +4 0373 808 000, Calls from Ukraine (Ukrainian landline): +38 044 228 1473*. The above-mentioned claim to free accommodation in a hotel or other form of lodging shall not apply if FlixBus is able to prove that the cancellation or delay was caused by adverse weather conditions or severe natural catastrophes which compromise the safe operation of the scheduled bus service. 7.2 Claims for carriage and the booked journey may be otherwise assigned in the event that passengers are not present at the scheduled departure time and place for the route booked. z o.o. explosive, flammable, radioactive, foul-smelling or corrosive substances. re 17.4.2: Instead of the provision included, the following shall apply: the passenger will be entitled to a refund of proven damage to lost luggage transported in the luggage compartment, up to a maximum of CZK 3,000. re 18: In addition to these General Conditions of Carriage, the Decree of the Ministry of Transport and Communications No.175/2000 Coll., on Transport Rules for Public Rail and Road Passenger Transport, or other relevant legislation, shall apply. In the event that the Customer or his travel companions cause exceptionally extreme soiling in the bus, FlixBus reserves the right to charge the Customer for any expenses or damages thereby incurred. The contractual liability of FlixBus for damages not caused by an accident and not involving physical injury is limited to a damage sum of 1,000 per claim, provided that the damage was caused neither intentionally nor through gross negligence. 2.2.1 Journeys may be booked online at the web portals, via the mobile smartphone apps of FlixBus, in partner agencies and at some staffed bus stations. Metro Mociny Bus Station, hall next to platform 1 14.1.3 Passengers are obliged to label their luggage with their name and address for the purposes of correct assignment and return, and especially to avoid mix-ups. Customers are strongly encouraged to remove any valuables from the bus during breaks to prevent loss, theft or damage of which FlixBus shall not be held responsible (to the fullest extent permitted by applicable law). 9.4 Passengers shall be liable for damages caused on, in or to the bus in a culpable manner. If passengers are unable to verify the distance traveled, the starting point of the route is used for the calculation of the increased carriage charges. You may also contact the following agencies for help: 9.3 Prior to each departure, the passenger traveling from or to an international destination is required to produce on request by the driving and service personnel an acceptable form of government issued identification which incorporates at the minimum the passengers full name and photograph. If the complainant fails to respond to the request within that period, the complaint will not be processed further. Schnewlinstrae 2, 79098 Freiburg Compensation for other means of transportation. In this case, the carrier is entitled to retain the fare. 6.2 If the routes published in the schedule are marked with the reference subject to official approval, the licensing procedure required for the inclusion of the respective transport links in the published schedule has not yet been concluded for the routes in question (connection, stop, day of travel, fare, etc.). Access to the passenger compartment in the vehicle is only permitted with a valid booking confirmation. Open 24/7, Berlin All offers and the prices contained therein are as stated in the offer. 13.1.1 The luggage transported as part of the fare is limited to one free item per passenger, with a maximum size of 31 x 20 x 12 inches (80 x 50 x 30 cm)per item. Musical instruments and their cases with measurements exceeding 135 x 48 x 35 cm will not be transported. 16.5 Further claims arising from harm caused by the cancellation or delay shall not be excluded. advanced selling period). 17.4.2 Liability shall be excluded in cases where the loss of luggage items was unconnected to an accident involving the bus, in addition to the mix-up or theft of the same, except in cases of intent and gross negligence. The Customer will be responsible for paying actual bank fees incurred in the event of the reverse entry of a credit card payment. Carriage of additional luggage is paid at the ticket office of the bus stop of departure. Connections with transfers (interconnections) are treated as one journey. Federal Law 259. re 12.5.3: In order to check the possibility of carrying a wheelchair or other Aids used by it, we strongly recommend that the passenger call customer service and specify the model of the wheelchair or other means not later than 24 hours before the start of the trip. Carriage of bicycles is paid at the ticket office of the bus stop of departure. 10.7 Passengers shall be obliged to only carry goods with them which are exempt from customs duties in nature and quantity. The Customer hereby grants Adyen a SEPA direct debit authorization to collect all payments due, and at the same time instructs his bank to honor the direct debit. 30 November. 9.3 Smoking on board the bus is not permitted. There are child fares also but when you work out the fare sometimes it may cross the fare that is shown in airline's websites. It is not possible to develop and operate computer programs (software) and data processing systems (hardware) in a completely flawless manner and exclude all unpredictable factors which may occur in conjunction with the Internet medium.

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