I'm pinning your post to bring attention to it. I thought it was strange the set-up doesn't even show the 5G signal in the network list as an option, only my 2.4Ghz signal, so I had a good feeling it would work. I am very tech savvy and have tried absolutely everything, including replacing my home network mesh network with brand new routers, disabling 5ghz altogether, testing different 2.4ghz networks, disabling firewall, changing DNS settings, etc., etc. GIve us a call at 800-548-9058 and we'll send one out ASAP! A built-in spotlight + HDR let you see clearly 24/7. Table of Contents show What kind of cameras does SimpliSafe use? I went through the entire protocol to fix this without any success. I am having the same issue.. Indoor cameras work just fine, 2 outdoors wont connect to wifi even when sitting right next to router.. tech support was no help having me do steps I have already tried. Wed, Dec 22, 2021 5:19 PM Outdoor Camera refusing to connect to WiFi The camera worked as usual before today. Tech support replaced my base station. Is this standard to need a reset each time recharging the battery? Other brand camera is adjacent to one and works fine. I have sufficient signal strength and speeds, but decided to install an extender. It's possible the WiFi is not making it to that point outside. Set up figured to be a breeze like the rest of the system, battery charged, camera turns on, connects to the base station. In the world of home security, outdoor monitoring can be just as important as indoor security. I used the connection tool on oneit was fine; now I cant get that camera to connect at all. Seriously secure. Then, it stopped, after one day. After doing the hours long ordeal of trying to get them to work, and being on the phone with Simplisafe customer service, I got two replacements. If nothing gets a WiFi signal out there, you'd be forced to go with a wired camera. Baby Monitors, Walkie-Talkies and Other Radios. - I had to forget the network from my mobile and reconnect to it after all this changes. This process can take up to 10 seconds. Read on for how to determine which of the reasons above is causing your issue and how to resolve it. Window, door and motion detection But a couple of minutes ago, while doing these changes, I decided to select only WPA2. Exact same issue. I have a doorbell cam and indoor cam connected with no issues. Ideas Updated what symptoms are you seeing that indicate a connection issue? If this issue arises during setup, ensure that you have entered your WiFi network and password correctly. After all the work with the Router, it turns out there is an issue with Simplisafes' software with Android 6.0.1 and the LG phone I had. It recognizes the QR code, but just can't connect to my WiFi. So it seems that it must be WPA2 only. The only thing that's occurred since the camera connected the prior time is a firmware update for the base station. It worked great. But alas, THE SAME PROBLEM! My Wi-Fi is very strong and has the 2.4 protocol. Same here. My WiFi works, the indoor cameras connect fine, all software is up-to-date, so what gives? When I first installed it ~1 month ago, it connected to wi-fi, but the battery died every 2-3 days. SimpliSafe does not currently Continue reading Can SimpliSafe Cameras . Assuming you got through the scanning part, a blinking red means that the camera is not able to connect to the router - either because it's out of range, or the login info is incorrect. Both cameras worked fine several months ago. The reason being the Simplisafe system is meant to process 2.4 GHz networks. The camera had minor issues mainly due to the cold but now it's just frustrating. .css-e0a60h{color:#0F2544 !important;background-color:!important;}.css-e0a60h:hover{color:#40a3f5 !important;background-color:!important;}.css-e0a60h:focus{color:#40a3f5 !important;background-color:!important;}.css-1kd84jh{line-height:105px !important;}Product Support. My issue came down to this: each gateway in the router needs an IP address to use for monitoring to ensure the gateway is online and can reach the internet . .css-e0a60h{color:#0F2544 !important;background-color:!important;}.css-e0a60h:hover{color:#40a3f5 !important;background-color:!important;}.css-e0a60h:focus{color:#40a3f5 !important;background-color:!important;}.css-1kd84jh{line-height:105px !important;}Product Support. Everything looks to be working/connecting as it should except for the final outdoor camera set up in the app. However, this is only valid for 24 hours. no other issues with connections on any other device. thanks so much for doing the legwork here! Ever gone to a mechanic with engine problems and been asked if you tried rolling the windows up and down? A lot of devices hard code things like this in them to be able to verify that they themselves can hit the internet and since Google public DNS has like 100% uptime it's a commonly used IP. So, the app won't work if your Wi-Fi router is operating on a 5GHz Wi-Fi network. Switch to a 2.4GHz Wi-Fi Network. Try power cycling your base station and reconnecting. My system worked great out of the box it was set up and worked immediately. By "entire protocol", I'm assuming that already includes doing a reset by pressing the Pairing Button in the back for 16 seconds? The two replacements worked great for one day. I have subscription with gen 3 and 2 indoor cameras. 20 window and door sensors work great, indoor cameras work great doorbell camera works great but not the wireless outdoor cameras. This plan provides unlimited camera recordings for up to five cameras and costs $9.99 per month or roughly $.33 per day. I would have thought that maybe the material of your home might be blocking the signal, but then you mentioned that you have a different brand's camera also installed in a similar spot, so that might not be it. Given the fact that all my network devices, including another simplisafe camera has no issues at all, I am beliving is the device itself. Their tech support is not very techy. If your camera is not updating correctly, please contact support. @pottsz. I'm having the exact same issue. I have a 2.4ghz network going. To learn more about WiFi strength, click here, To learn more about how to improve the connectivity of your camera, click here, For tips on where to best place your camera, click here, If your camera has trouble reading the QR code, you can find steps to correct the issue. I have had my control channel to set to Auto and it would pick a different one since it was less congested. ? All was great until I had to recharge battery in outdoor cam and now it wont connect to the same Wi-Fi that worked just fine 10 hours ago. The simple reset processes - Before going for the other methods, you can try these first: Hold the reset button firmly for 20 seconds for your camera to reset Unplug the device completely and wait for a few minutes before replugging it You can also try both of these methods one after the other. Checking your wifi account and password are correct, 4. Thu, Dec 9, 2021 8:06 PM Outdoor camera wont connect to Wifi After patiently waiting for the outdoor camera to ship on back order, it finally came. My Wi-Fi is very strong and has the 2.4 protocol. $169.99. SimpliSafe's only security camera, SimpliCam, is not waterproof and is only meant to be used indoors. Purchased mesh Eero pro 6 3 pack, no luck. So, if you too have done everything else imaginable try something simple and see if you can ping 8.8.8.8 from the network the camera is on Its unbelievable to me that this issue is so written about and none of the security techs when calling support didn't know these basic modem issues. , sorry to hear you're having trouble. When you release, it should reboot into setup mode, ready to be set up again. I had thought about this a while back and had changed the encrption to WPA/WPA2. When you disconnected the camera from WiFI, did you reset the camera? Set-up is no problem, but it will not connect to wifi. To optimize battery life, SimpliSafe Outdoor Cameras enter a "deep sleep" mode when not in use. Outdoor cameras will not connect to 2.4Ghz WiFi network. I was standynext to the base station, about two feet from the router. So if anyone is having the same issue try changing the channel to 1,11, 3, 6 best channels and keep the security at WPA 2 . Outdoor cameras are a necessity for sure. When a live stream is initiated, the camera must first wake up and then connect to Wi-Fi and start the stream. I bought this system specifically for the outdoor camera, and how ironic that it's the one component I can't connect. If it is, go to your WiFi Router's network settings and make the network discoverable. I'm on AT&T fiber router. I have two and the other camera connected perfectly fine. What is strange is I was able to install the camera a few months ago with the same LG phone. The base station has strong Wi-Fi. I've double checked everything yet again and still this camera will not connect either. Discussions around our indoor camera, also known as the SimpliCam, happen here. Perhaps an easy fix would be to add a WiFi extender to an outlet by a window nearest the camera? I hope this help! I used speed test at both new camera locations to testspeed is fine, before installing and after having the issues after day one. It's 2022. sorry to hear you're having trouble with those Outdoor Cameras. I changed the password to my wifi and now no matter what I do, I can't get my camera back online. Even if you are reinstalling, you must choose Install Camera, Camera, and then the gear icon in the lower-left corner. etc.) @davey_d Yeah that phone number is NO good! Now, These are the last changes I had to do for this to finally work! I spent 2 hours and 4 minutes on the phone with tech support yesterday and all we did was retry everything I'd already tried. What troubleshooting steps have you already tried with our Support team (other than replacement). Not my wif because other cameras working great. View on SimpliSafe. for details on how to update your cameras WiFi credentials. Intermittent connection. I did move one of the cameras, to test before installation. Frankly, if I was less knowledgeable about logging into my local modem settings, most people would give up and send back these outdoor camera units. We can maybe get the issue figured out here. Then they did not. @polymerman would you mind DMing @simplisafe_community ? Set up figured to be a breeze like the rest of the system, battery charged, camera turns on, connects to the base station. I will be asking support about this option. After patiently waiting for the outdoor camera to ship on back order, it finally came. Then, choose Add New Camera. Create a QR code through the Simplisafe app Convert that QR code into text Modify the text with the necessary backslashes so the colon in your SSID doesn't mess up the string that the camera is expecting Convert the modified string back into a QR code Continue the camera set up using the newly modified QR code If the name of your wireless network (SSID) and . No drilling or wiring required. @mag what symptoms are you seeing that indicate a connection issue? I have done all the mentioned. Batteries are showing full and all of this on my first try!!!!! Outdoor cameras (2) will not connect to Wi-Fi. Follow our step-by-step guide on how to install your new wireless outdoor security camera. New batteries in and they still will not connect or even light up. I have a complicated network setup - a main router w/ 2 WAN gateways (regular and VPN), several access points (some w/ wireless capabilities), and a lot of VLANs configured to keep everything isolated. They sent 3 new ones but still having the same issues called Tech support and they dont know what to do,should I send everything back and go with another system? When the camera light is solid yellow, this means that it is updating its firmware. I have a few questions for you so we can figure this out: Discussions around our indoor camera, also known as the SimpliCam, happen here. If your phone has connected, yet the app won't work, check whether you're on the 2.4GHz network. Has anyone else noticed any second order impacts after the most recent firmware update? Installed extenders with no luck. Then they did not. This is driving me crazy! Best Prices Today: $219.96 at SimpliSafe | $219.99 at Best Buy The camera is powered by a hefty battery similar to what you'll find in a Ring doorbell. Basically you'd push the WPS button on the router, then within 5 minutes push the WPS button on the device, and they'd exchange the wifi password . Six to eight feet is usually the maximum distance; 4 any farther away and you might experience delays in loading the camera's live stream and preparing motion-activated clips. Now, I'll keep my fingers crossed and hope they continue to work. Do resolve this, make sure your camera is properly connected: Between the back of the camera and the micro-USB. @gperry3 sorry to hear that you're having this trouble as well. (you can use the Check Connection tool, in the Camera Settings section of the SimpliSafe app). Make sure your router is connected to power and then contact your internet service provider for assistance setting up your router. I am having allot of issues with outside cameras. The same trick doesn't work for outdoor camera though. If your SimpliSafe Base Station isnt connecting to your Wi-Fi, your router may be running on a 5GHz Wi-Fi network. Calling your Internet provider instead of SimpliSafe, 5. @manphibian Everything should work right out of the box. But the final step; the camera will not connect to my WiFi! Here are some troubleshooting tips to try if your SimpliSafe Base Station isnt connecting: 1. Camera will not connect to WIFI Recently purchased two (2) cameras. It must be WPA2 encnryption. I received 2 new replacement cameras today and I then fully charged both batteries that came with them. What indicator light are you seeing on the Outdoor Camera? But the final step; the camera will not connect to my WiFi! 3 1 WTAF Camera acting dead, won't connect to wifi after password change This is ridiculous. We'd love to learn more about your setup so we could investigate. You do that by holding the button in the back for 16 seconds. There is a camera only plan which SimpliSafe offers. SimpliSafe Outdoor Camera. They both set up without any any issues worked great for one day. So I temporarily disconnected my routers 5Ghz radio per your suggestion and reset the camera. I disconnected the 6mgz, my channel was 6 by default and I couldn't find a way to change that, and I changed the 2.4mgz to WPA2 and voila! You might have some luck in separating the 2.4Ghz and 5Ghz network names on the gateway. And make sure you have WPA3 Mixed Mode or WPA2 enabled as well, rather than straight WPA3. If their real tech people can't figure out how to program it to connect to a wifi system, the customer support people who have probably never even seen one of the systems will only put you in a frustrating circle. I have subscription with gen 3 and 2 indoor cameras. I don't have time to beta test products for companies. Is that through the Connection Check tool in the SimpliSafe app? I asked if they had a tech that could come out and was told that is only for new installs and would cost me at least $100. The second would not set up. My last effort is going to be setting up a guest network and see if it helps, but I'm doubting it at this point. I have been trying to setup this camera for 4 months now. Both Comcast Xfinity and SimpliSafe were clueless and I spent more than 10 hours on the phone with them ultimately blaming each other. Reinstalling one at a time and still no luck. Now they will not show a live view. It refuses to show the live feed even after replacing the battery with a completely new one I bought not too long ago. - Control Channel MUST be 1, 6, or 11 (I think this was the blockage all along!) Simple to set up. WPS is wifi protected setup. GIve us a call at 800-548-9058 and we'll send one out ASAP! Wifi tested at both locations and is better than minimum requirement. Were your cameras previously working, like the original poster's? As the SimpliCam, happen here by a window nearest the camera from WiFi, did you reset camera! 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